Terms of Service

1. Service Description

Elba provides AI-powered digital secretary services specifically designed for European medical practices. Our service includes automated call handling, appointment scheduling, patient information management, and 24/7 patient support.

2. Acceptable Use

• Service is for legitimate medical practice use only
• Must comply with local medical regulations and HIPAA guidelines
• Prohibited from sharing access credentials
• Must maintain patient confidentiality standards

3. Service Availability

We strive for 99.9% uptime and provide 24/7 monitoring. Service interruptions will be communicated promptly. Emergency support is available for critical issues.

4. Pricing and Billing

• 30-day free trial with no credit card required
• Monthly subscription billing in advance
• Pro-rated billing for plan changes
• 30-day cancellation notice required

5. Data and Privacy

All patient data is handled in compliance with GDPR and HIPAA regulations. Data is encrypted and stored in European data centers. See our Privacy Policy for detailed information.

6. Limitation of Liability

While we strive for accuracy, Elba is an AI assistant and should not replace professional medical judgment. Practices remain responsible for final decisions regarding patient care.

7. Contact Information

For questions about these terms:
Email: legal@elba-ai.com
Phone: +33 1 xx xx xx xx
Address: Paris, France